Gaming
Complaints Process
In order to encourage and ensure credibility,
accountability, integrity and transparency in
First Nations' charitable gaming, IGR has
developed a process to entertain and deal with
complaints regarding IGR licensed charitable
lottery schemes on First Nations and table games
at SIGA Casinos. This policy-based process will
ensure that all complaints are handled in a fair
and consistent manner.
IGR will receive and respond appropriately to complaints from the public or charitable organizations regarding charitable gaming. Charitable gaming refers to Bingos, Breakopens, Raffles, Texas Hold'em Poker Tournaments and Monte Carlo Events as per Section 207 of the Criminal Code of Canada . The proceeds must be used for approved charitable or religious purposes.
See Eligibility
for more details.
IGR shall accept complaints by telephone, in
writing, in person (“counter complaints”), on-site
where the First Nations' charitable gaming
activity is being conducted, or at SIGA Casinos
with regard to table games.
Appealing An IGR Decision
Appeals Committee Review
A licensee or applicant that is not satisfied with a decision of IGR may appeal to an Independent Appeal Committee. The Licensing Agreement allows for creation of a First Nations appeals body as per the 2002 Framework Agreement.
The Federation of Saskatchewan Indian Nations (FSIN) is currently drafting the FSIN Gaming Appeals Act which shall be IGR's appeal mechanism to hear licensing and regulatory decisions. Until such time, during this developmental stage of FSIN's own Appeals Committee, all appeals shall be heard by the Saskatchewan Liquor and Gaming Licensing Commission (SLGLC) which is an independent body in charge of reviewing SLGA decisions with respect to licensing, registration, cancellation and suspension issues.
If you wish to request a review of this decision, you have fifteen (15) days in which to complete and return the “Request for Review” application to:
|
Saskatchewan Liquor and Gaming Licensing
Commission
|
