| To view all Gaming Applications and Forms you will need to have Adobe Acrobat Reader installed on your computer. |
 |
Complaints Process
In order to encourage and ensure credibility, accountability, integrity
and transparency in First Nations' charitable gaming, IGR has developed
a process to entertain and deal with complaints regarding IGR licensed
charitable lottery schemes on First Nations and table games at SIGA Casinos.
This policy-based process will ensure that all complaints are handled
in a fair and consistent manner.
IGR will receive and respond appropriately to complaints from the public
or charitable organizations regarding charitable gaming. Charitable gaming
refers to Bingos, Breakopens, Raffles, Texas Hold'em Poker Tournaments
and Monte Carlo Events as per Section 207 of the Criminal Code of
Canada . The proceeds must be used for approved charitable or religious
purposes.
See “Eligibility”
& “Use of Proceeds”
for more details.
IGR shall accept complaints by telephone, in writing, in person (“counter
complaints”), on-site where the First Nations' charitable gaming activity
is being conducted, or at SIGA Casinos with regard to table games.
Appealing An IGR Decision
Appeals Committee Review
A licensee or applicant that is not satisfied with a decision of IGR
may appeal to an Independent Appeal Committee . The Licensing
Agreement allows for creation of a First Nations appeals body as
per the 2002 Framework Agreement.
The Federation of Saskatchewan Indian Nations (FSIN) is currently drafting the FSIN Gaming Appeals Act which shall be IGR's appeal mechanism to hear licensing and regulatory decisions. Until such time, during this developmental stage of FSIN's own Appeals Committee, all appeals shall be heard by the Saskatchewan Liquor and Gaming Licensing Commission (SLGLC) which is an independent body in charge of reviewing SLGA decisions with respect to licensing, registration, cancellation and suspension issues.
If you wish to request a review of this decision, you have fifteen (15) days in which to complete and return the “Request for Review” application to:
Saskatchewan Liquor and Gaming Licensing
Commission
Commission Registrar
P.O. Box 5054
Regina , SK S4P 3M3
Phone (306) 787-1746 or Fax (306) 798-0653